Return & Refund Policy

Return & Refund Policy

At Dreaylifeshop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.

1. Returns Policy

We accept returns for both defective and non-defective products under the following conditions:

• Eligibility: Products must be unused, in new condition, and returned in their original packaging.

• Return Window: Returns are accepted within 60 days from the date of delivery.

• Return Method: All returns are processed by mail. Please contact us first to initiate a return request.

2. Exchanges

We offer exchanges for eligible products. If you would like to exchange an item, please contact our customer support team for assistance and detailed instructions.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@dreaylifeshop.com to request return authorization.

2. Securely package the item in its original packaging.

3. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

4. Refund Policy

• Processing Time: Refunds are processed within 5 business days after we receive and inspect the returned item.

• Refund Method: Refunds will be issued to the original payment method used at checkout.

• Restocking Fees: No restocking fees are charged.

• Shipping Costs: Original shipping charges are non-refundable, except in cases of defective products or errors on our part.

5. Conditions for Returns and Refunds

• Defective Products: If your item arrives damaged or defective, please contact us promptly and include clear photos of the issue.

• Non-Defective Products: Non-defective items may be returned if they meet eligibility requirements and are within the return window.

• Non-Returnable Items: Customized or personalized products are not eligible for return unless they arrive damaged or defective.

6. Return Shipping Costs

• We provide free return shipping for defective products or mistakes caused by us.

• For all other returns, customers are responsible for the return shipping costs.

7. Order Cancellations

Orders may be canceled before shipment. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

• Email: support@dreaylifeshop.com

• Phone: +1 (808) 860-8321

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

• Office Address: 2811 E Vista Dr, Phoenix, Arizona 85032, United States

Thank you for choosing Dreaylifeshop. We value your trust and are committed to providing a fair and reliable return experience for every customer.