Cancel/Change Order

Order Policy

At Dreaylifeshop, we stand firmly behind the quality of our products — so you can shop with complete confidence and peace of mind. If something isn’t right with your order, we’ll make it right — quickly, fairly, and with care.

Order Changes & Cancellations
Please double-check your order details before completing checkout — especially size, color, and quantity.

Cancellations: You may cancel your order within 24 hours of purchase. A 10% cancellation fee applies.
If your order has already been processed or shipped, cancellation may no longer be possible.
To request a cancellation, please email support@dreaylifeshop.com with your order number.

Exchanges
We currently do not offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel your order within 24 hours and place a new one instead.
Need help choosing the right size or style? Our team is happy to assist you before your purchase.

Returns & Refunds
We accept return requests within 120 days of delivery. After this period, all sales are final.

Eligible for return if:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its online description

Not eligible for return if:

• The item has been used, washed, or altered

• There are minor cosmetic flaws (e.g., loose threads)

• It’s missing original tags or packaging

• The damage was not caused by Dreaylifeshop

How to Request a Refund
Email support@dreaylifeshop.com with the following details:

• Your order number

• Photos or videos of the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted.

Refund Processing
Refunds are issued within 7 business days after we receive and inspect your return.
You’ll receive an email confirmation once the refund has been processed.
Refunds include original shipping charges.
If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery

• Customers are responsible for return shipping costs (unless the issue is Dreaylifeshop’s fault)

• Dreaylifeshop is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!