Return Policy

Return & Exchange Policy

At Dreaylifeshop, your satisfaction is our top priority. We want every shopping experience on dreaylifeshop.com to feel effortless, enjoyable, and completely worry-free. If something isn’t quite right with your order, our return process is clear, simple, and designed to resolve issues quickly and fairly.

Eligibility for Returns
You may request a return if your item meets all of the following conditions:

• The item is unused, unworn, and still has its original tags attached.

• It is returned in its original packaging.

• You can provide proof of purchase, such as an order confirmation or receipt.

Please note: Items that are used, damaged, or missing original packaging may not be eligible for a full refund.

Return Timeframe
Return requests must be submitted within 30 days of receiving your order. We’re unable to accept returns submitted after this period.

How to Start a Return
To initiate a return, please contact us at support@dreaylifeshop.com and include:

• Your full name and order number

• A copy of your receipt or order confirmation

• A brief reason for the return

• A photo or video of the product (especially if it arrived damaged, defective, or incorrect)

Our support team will review your request and respond within 72 hours with step-by-step instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error (e.g., a defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is caused by an error on our end, we’ll provide a prepaid return label.

• We recommend using a trackable shipping method to ensure your return arrives safely.

Exchanges
We’re happy to offer exchanges for items that are:

• Defective or damaged upon arrival

• Incorrect in size, color, or style

To request an exchange, please email support@dreaylifeshop.com with your replacement details. Once approved, we’ll process and ship your new item promptly.

Exceptions & Limitations
Returns may be denied or only partially refunded if:

• The request is made after 30 days from delivery.

• The returned product shows signs of wear, washing, or alteration.

• The item was marked as final sale or non-returnable at the time of purchase.

At Dreaylifeshop, we’re devoted to making sure every customer feels confident, valued, and cared for — because your satisfaction is truly at the heart of everything we do.